Why Choose Your Cleaning Company?
Affordable Cleaning Services
Let our staff customize a cleaning service program to suit your individual needs and your budget. We also specialize in final construction cleaning, rental cleaning and commercial cleaning. Whether you require daily, weekly or monthly service, or just one-time only service, you can count on Your Cleaning Company to be your top-notch cleaning service with reliable service.
Our Service Areas include but are not limited to Sumner, Puyallup, Graham, Tacoma and Lakewood areas.
Frequently Asked Questions:
Q: How many housekeepers do you send to clean?
A: We usually always send teams of at least two people and on rare occasions teams of three.
Q: Do I need to provide supplies or will the teams bring them?
A: Our teams will bring all of their own supplies and equipment.
Q: What type of cleaning solutions do the maids use?
A: We only use professional cleaning products; typically that will include glass cleaner, heavy duty cleaner and multi-function disinfectant, homemade wood floor cleaner (vinegar, water, essential oils) and tub and toilet cleaner.
Q: Can I have the teams clean with my own supplies? I have allergies and my floors need special cleaners.
A: Yes, we will be happy to clean with any special cleaner or solution you might need.
Q: Can I have the teams vacuum with my own equipment?
A: Yes, we will clean with your vacuum equipment but cannot be responsible if your vacuum cleaner causes any damage or it breaks. Your Cleaning Company can only be responsible for any damage our own equipment causes.
Q: How do I leave special instructions for the cleaning teams?
A: It is best to leave the ladies a note and call or email your respective office and give them the special instruction.
Q: Do I need to do anything to prepare for a move out clean?
A: We do need electricity and water to clean so please make sure your utilities are still functioning.
Q: What won’t Your Cleaning Company teams clean?
A: For health reasons, our teams will not clean blood, feces, vomit or urine from animals nor humans.
Billing & Pricing Questions
Q: When do you charge my credit card?
A: We charge all credit cards the day of the cleaning once all work is completed.
Q: How much notice do I need to give to change or cancel an appointment?
A: You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we will charge a $35-$50 late cancellation fee depending on office location.
Appointment Time Questions
Q: How do I request an appointment time?
A: We do not set appointment times however we do allow you to specify time ranges when you sign up for service.
Q: I need to be home when the maids are cleaning. Is there no way possible to set an appointment time?
A: If it is very important to you to be home for the cleaning, please call the office for details.
“My Key” Questions
Q: How do the maids enter my home?
A: Leave a key for us and tell us where it is during the signup process.
Q: Can you keep a copy of my key so I don't have to hide it each visit?
A: Sure, we are happy to keep a copy of your key and store it in our steel lock box in our office.
Q: Will the same team always come to my home to clean?
A: Most of the time the same team will be cleaning your home. We try to keep teams in their own assigned neighborhoods.
Q: How do I stop my service?
A: Email or call us. You can stop whenever you like.
Q: Can I change my day of cleaning after signing up? I usually want Mondays but I need to be cleaned on Tuesday this week.
A: Yes, you can change your dates. We have very flexible scheduling and can typically accommodate all day changes.
Experience Complete Satisfaction
We are not satisfied with our cleaning services unless you are! To guarantee the highest level of cleaning services, we utilize quality control programs which include onsite inspections and customer surveys. We constantly monitor our work and should any area fail to meet our strict home or office cleaning standards, it will be corrected immediately. And of course, we always encourage customer communication and use your input to heighten our level of cleaning services.
We stand behind the quality of our staff. If you’re not 100% satisfied with your cleaning call us within 24hours and we’ll come back and re-clean it!
Your Cleaning Company Advantage --Additional benefits for your peace of mind
Your Cleaning Company is fully licensed, insured & bonded providing liability and property damage coverage. All employees are screened for your protection. They are neat in appearance and carry proper company identification.
Cleaning for a reason is a nonprofit that serves the US and Canada. This organization partners with maid services to offer professional house cleanings to help women undergoing treatment for cancer.
To date, they have provided more than 17,000 cleanings for women with cancer with a value of more than $4.5 million in donated cleanings, and partnered with over 1,100 maid services.